Refund Policy

The ZenMap sells exclusively digital services and digital products, including:

• Digital credits (virtual currency for platform use);
• Premium listing plans (digital subscription for enhanced visibility);
• Promotional boosts (temporary ranking or highlighted placement);
• Featured placements (priority positioning in search results).

All services are activated and delivered immediately upon successful payment.

Before completing any purchase on The ZenMap, users are required to actively confirm the following:

"I understand that The ZenMap provides digital services which may begin immediately after purchase."

By providing this confirmation and completing payment, you expressly consent to the immediate execution of the digital service and acknowledge that this may affect your right of withdrawal under applicable consumer protection law.

In accordance with Directive 2011/83/EU (Consumer Rights Directive) and equivalent national legislation, the right of withdrawal does not apply to:

• Digital content supplied on a non-material medium where execution has begun with the consumer's prior express consent and acknowledgement of loss of withdrawal right;
• Services that have been fully performed with the consumer's prior express consent before the end of the withdrawal period.

Accordingly, the following are generally non-refundable:

• Credits already consumed to activate listings, boosts, features or other services;
• Premium listing plans already activated;
• Promotional boosts already delivered;
• Featured placements already active.

Purchases of credit packages that have not yet been used may be considered for a refund on a case-by-case basis, subject to the following conditions:

• The refund request is submitted within 14 days of the purchase date;
• No credits from the purchased package have been consumed;
• The request is submitted via [email protected] with the order reference.

The ZenMap will review each request individually. Approval is not guaranteed and is at The ZenMap's discretion, except where required by mandatory applicable law.

If you experience a technical error or a billing mistake (e.g., double charge, incorrect amount charged), The ZenMap will investigate and, where confirmed, issue a full or partial refund as appropriate.

To report a technical error or billing issue, contact us at [email protected] with:

• Your account email address;
• The order or transaction reference;
• A description of the issue.

Nothing in this Refund Policy limits or excludes any rights you may have under mandatory consumer protection legislation applicable in your country of residence. Where applicable law grants rights that cannot be excluded by contract, those rights remain unaffected.

Users in the European Union may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

For all refund-related enquiries:

• Email: [email protected]
• Subject line: "Refund Request — [your order reference]"

We aim to respond to all refund enquiries within 3 business days.